Terms of Service

These Terms of Service (Terms) are a binding agreement between you and TatShop ((we, us, our) governing your access to and use of the TatShop software-as-a-service platform, including related websites, applications, APIs, documentation, and support (together, the Service).

By creating an account, completing a signup or checkout flow, clicking to accept these Terms, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

If you accept these Terms on behalf of a studio, business, or other entity, you represent that you have authority to bind that entity, and you means that entity.

1. Who we are and what these Terms cover

TatShop (ABN 15 688 698 640) provides hosted tools for tattoo artists and studios, which may include storefront and portfolio websites, bookings, online store, deposits, gift cards, client contacts, admin tools, and related integrations.

These Terms apply to your subscription to and use of the Service as a customer of TatShop. They do not govern the relationship between you and your clients, customers, or website visitors (End Customers), except where we expressly say so. You are solely responsible for your own business, studio policies, and dealings with End Customers.

2. Definitions

Account means the administrative account used to access and configure the Service for your studio or business.
Content means text, images, designs, products, policies, messages, booking data, client records, and other materials you or your users submit to or generate through the Service.
Plan means the TatShop subscription tier and inclusions you purchase (for example TatShop or TatShop Studio), as described on our pricing pages or in an order confirmation.
Seat means a licensed capacity unit under your Plan (typically corresponding to an artist or station allocation as described in your Plan and documentation). Seats determine how many concurrent licensed users or booking capacities your subscription covers.
Subscription Fees means the recurring fees for your Plan and any additional Seats or paid add-ons.

3. Eligibility and accounts

You must be at least 18 years old and capable of forming a binding contract under Australian law to use the Service. You must provide accurate registration and billing information and keep it up to date.

You are responsible for all activity under your Account and for maintaining the confidentiality of login credentials. Notify us promptly at [email protected] if you suspect unauthorised access.

You may invite users (for example artists or staff) within your Seat and permission limits. You remain responsible for their compliance with these Terms.

4. The Service and licence

Subject to these Terms and timely payment of Subscription Fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your subscription term for your internal business operations as a tattoo artist or studio.

We may improve, modify, or discontinue features, provided that material reductions to core paid functionality will be handled in a commercially reasonable way (including notice where practicable). Documentation at docs.tatshop.app may describe current features; marketing materials are illustrative and may change.

We do not guarantee uninterrupted or error-free operation. We will use commercially reasonable efforts to keep the Service available, excluding scheduled maintenance, factors outside our reasonable control, or issues caused by you, End Customers, or third-party services.

5. Plans, Seats, and fair use

Your Plan sets Subscription Fees, included Seats, and feature entitlements. Additional Seats may be purchased at the then-current rates shown at purchase or renewal, unless otherwise agreed in writing.

Some features (including SMS reminders, messaging, photo attachments, storage, or similar) may be described as “unlimited” subject to a fair use policy. Fair use means ordinary commercial use consistent with a tattoo studio of a size matching your Plan. We may throttle, suspend, or require a plan upgrade if usage is abusive, automated at scale, or materially exceeds normal studio patterns.

Larger studios (for example 8+ Seats or custom requirements) may be offered separately by agreement.

6. Fees, GST, billing, and taxes

Unless stated otherwise, Subscription Fees are in Australian dollars (AUD) and inclusive of GST where GST applies. If GST treatment changes or we are required to adjust invoicing, we will do so in accordance with Australian tax law.

Fees are billed in advance on a recurring monthly (or other agreed) cycle. By providing a payment method, you authorise us and our payment processors to charge Subscription Fees when due. Failed payments may result in suspension or termination after notice.

Price changes will apply from the next billing period after notice, except where a fixed-term or written quote says otherwise. Continued use after the effective date constitutes acceptance of the new fees.

Except where Australian Consumer Law requires otherwise, or we agree in writing, Subscription Fees are non-refundable once a billing period has started.

You are responsible for taxes, duties, and similar charges arising from your own sales to End Customers. TatShop Subscription Fees are separate from amounts you collect from End Customers via Stripe, Square, cash, gift cards, or other tenders.

7. Your business, End Customers, and payments

You acknowledge that:

You are the merchant (or service provider) in relation to End Customers. Contracts for tattoos, merchandise, deposits, gift cards, bookings, and related goods or services are between you and the End Customer — not between TatShop and the End Customer.
You are responsible for Australian Consumer Law and other applicable obligations to End Customers, including refunds, cancellations, deposits, gift card laws, advertising, and tax invoices where required.
Online and in-store card payments may be processed by third parties such as Stripe and Square under their terms. You must maintain valid provider accounts where you use those features. TatShop does not take a percentage cut of your End Customer sales as a platform commission; processor and bank fees still apply under those providers’ terms.
Recording a refund or adjustment in TatShop may update your records in the Service but does not by itself move money. You remain responsible for completing refunds in the relevant payment provider dashboard where required.

8. Your Content and data

You retain ownership of your Content. You grant us a worldwide, non-exclusive licence to host, process, transmit, display, and back up Content solely as needed to provide, secure, improve, and support the Service, and as otherwise required by law.

You represent that you have all rights and consents needed to upload and process Content (including personal information about End Customers and artists) through the Service, and that Content does not infringe others’ rights or applicable law.

We may create anonymised or aggregated usage data that does not identify you or End Customers, and use it to operate and improve the Service.

You can export or request copies of certain data through the Service or by contacting support, subject to technical feasibility. After termination we may delete or de-identify data in accordance with our retention practices, except where we must retain records by law or for legitimate business purposes (for example billing disputes).

9. Privacy

Each party must comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles to the extent applicable. You are the primary controller of End Customer personal information you collect through your studio operations. We process such information as a service provider to deliver the Service.

You must provide appropriate privacy notices to End Customers for your website, bookings, store, and marketing. If we publish a separate Privacy Policy for TatShop, it forms part of how we handle personal information about Account holders and website visitors.

10. Acceptable use

You must not, and must not allow others to:

use the Service unlawfully, or to facilitate fraud, money laundering, or prohibited adult or illegal content;
upload malware, attempt to gain unauthorised access, probe or overload our systems, or reverse engineer the Service except to the extent permitted by law;
resell, white-label, or provide the Service to third parties as your own competing SaaS offering without our written consent;
send spam or unlawful electronic messages, or misuse SMS and notification features;
infringe intellectual property, privacy, or publicity rights; or
misrepresent your affiliation with TatShop or use our branding in a misleading way.

We may investigate suspected breaches and suspend or terminate access where reasonably necessary to protect the Service, other customers, or third parties.

11. Third-party services

The Service may interoperate with third-party products (including Stripe, Square, email/SMS providers, DNS/CDN, and hosting). Those services are governed by their own terms. We are not responsible for third-party outages, policy changes, fees, or account suspensions outside our reasonable control.

12. Intellectual property

TatShop, the Service, software, documentation, and our branding are owned by us or our licensors. No rights are granted except as expressly set out in these Terms. Feedback you provide may be used by us without obligation to you.

13. Confidentiality

Each party must keep the other’s non-public business, technical, and Account information confidential and use it only for purposes of these Terms, except information that is public (other than by breach), independently developed, or required to be disclosed by law (with notice where legally permitted).

14. Warranties and Australian Consumer Law

To the maximum extent permitted by law, the Service is provided on an “as is” and “as available” basis, and we disclaim all warranties that are not expressly set out in these Terms, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law or other applicable law that cannot be excluded. Where we are permitted to limit our liability for a failure to comply with a consumer guarantee, our liability is limited (at our option) to resupplying the services or paying the cost of having the services supplied again.

15. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or pure economic loss; loss of profits, revenue, goodwill, or data; or business interruption, whether in contract, tort (including negligence), statute, or otherwise, even if advised of the possibility.

Subject to section 14 and any non-excludable rights, our aggregate liability arising out of or in connection with these Terms or the Service in any 12-month period is limited to the Subscription Fees you paid us for the Service in that period.

16. Indemnity

You indemnify us against claims, losses, and reasonable costs arising from: (a) your Content; (b) your studio’s goods or services to End Customers; (c) your breach of these Terms or law; and (d) disputes between you and End Customers or payment providers — except to the extent caused by our fraud, negligence, or wilful misconduct.

17. Suspension and termination

You may stop using the Service and cancel your subscription in accordance with the cancellation method we provide (for example in Account settings or by emailing support). Cancellation typically takes effect at the end of the current paid billing period unless we state otherwise.

We may suspend or terminate the Service or your Account immediately if you materially breach these Terms, fail to pay fees when due, create risk to the platform or others, or if we are required to do so by law. We may also terminate for convenience on reasonable notice if we discontinue the Service generally.

On termination, your licence ends and you must stop using the Service. Sections that by nature should survive (including fees owed, IP, confidentiality, disclaimers, liability limits, and indemnity) survive termination.

18. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date. For material changes, we will provide reasonable notice (for example by email or in-product notice). Continued use after the effective date constitutes acceptance. If you do not agree, you must stop using the Service and cancel your subscription.

19. General

Governing law. These Terms are governed by the laws of Australia. The parties submit to the exclusive jurisdiction of the courts of Australia, without preventing either party from seeking urgent injunctive relief elsewhere.
Entire agreement. These Terms (plus any order form or written plan confirmation we issue) are the entire agreement about the Service and supersede prior proposals on the same subject.
Assignment. You may not assign these Terms without our prior written consent. We may assign to an affiliate or successor in connection with a corporate reorganisation or sale of assets.
Severability. If a provision is unenforceable, the remainder stays in effect.
No waiver. A failure to enforce a provision is not a waiver.
Notices. We may notify you via the Service, Account email, or [email protected]. Legal notices to us must be sent to [email protected].

20. Contact

Questions about these Terms or your subscription:
TatShop — ABN 15 688 698 640
Email: [email protected]
Web: www.tatshop.app